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Q. WHAT IS SO SPECIAL ABOUT MIRRABOOKA PROTEIN?
A: It's what we put in and what we leave out that makes Mirrabooka Protein the best.
Mirrabooka Grass Fed Whey protein is clean ingredient, single-origin, Australian whey protein, so you can get the most nutritional benefit out of every serving, without any digestive problems caused by artificial ingredients.
First time ordering
Welcome to your new favourite protein powder, Mirrabooka Protein.
The following questions in this FAQ section will help you choose which protein flavour and size is right for your needs.
It will only take a minute of your time to read and decide.
Start below with 'Who am I purchasing for?'
I am ordering for myself.
Great! Consider your taste preferences and how much protein you need to consume daily and monthly.
I am ordering for someone else.
Excellent! Consider their unique taste preferences and how much protein they need to consume daily and monthly.
I am ordering for multiple people.
Fantastic! Consider each of their unique taste preferences and how much protein in total everyone needs to consume daily and monthly. You might need to order multiple flavours and pouch sizes to accommodate for everyone.
Mirrabooka does not have single serving sample sachets.
Our 1kg pouch (33 servings) is our smallest size.
If you are uncertain, we recommend purchasing 1kg before committing to a larger size.
1kg typically provides a 2-3 week supply for one person.
If you are unsure which flavour and size is right for you, please read the following two questions and answers below.
If you are unsure whether whey protein (a milk product) is right for you due to special dietary requirements, please consult with your health practitioner, and use your own discretion. Mirrabooka does not provide refunds for opened products. See Allergen & Special Dietary Questions section below.
I (or the persons I am ordering for) prefer unsweetened, unflavoured protein.
Great! Try our unflavoured and unsweetened Natural flavour variant. Our Natural - Unflavoured and Unsweetened variant has a distinct green colour bar.
I (or the persons I am ordering for) will make protein shakes in a shaker bottle.
Excellent! Each of our flavoured variants will be perfect for making protein shakes with water, milk or milk substitutes. Choose from delicious Vanilla, Chocolate or Mocha Latte flavours.
I (or the persons I am ordering for) will make protein smoothies in a blender with lots of other ingredients.
Outstanding!
If your smoothies contain a lot of fruit, try our unsweetened Natural flavour.
If you want to add a bit of flavour to your smoothies, try our delicious Vanilla or Chocolate flavours.
And if you want to add a little real coffee kick to your smoothies, try our delicious Mocha Latte flavour variant.
It is not uncommon to order multiple flavours. For example, one Natural flavour for your protein smoothies and one Chocolate flavour for your protein shakes.
If you are ordering for multiple people, you might need to order more than one flavour to cover everyones dietary needs and flavour preferences.
I (or the persons I am ordering for), only need one serving per day.
Try our 1kg for or 2.5kg pouch size.
I (or the persons I am ordering for), need multiple servings per day.
Try our 2.5kg size pouch size.
I (or the persons I am ordering for), need multiple servings per day, every day, consistently.
Try one or more of our 2.5kg pouch, or our 5kg tub.
Notes:
We suggest ordering the pouch size which you can consume within 2-3 months, then reorder.
Many people order multiple jar sizes. For example, one 2.5kg pouch for home and one 1kg pouch to take to work.
We aim to provide around 10-12 months best before date on our products.
Drinking Mirrabooka is recommended 1-3 times per day.
Most people finish a 1kg pouch in 2-3 weeks.
There is ample time to consume the pouch contents within the best before date.
Use our Protein Calculator to find out how much protein you need everyday.
Yes, all Mirrabooka Protein pouches and tubs contain a scoop inside.
One full level scoop holds 30g of protein, which is the recommended serving.
For your ease of locating it, the scoop is placed on top of the powder before the pouch or tub is sealed.
If you receive your pouch or tub and can not see the scoop, it may have settled below the surface during shipping.
*If you misplace your scoop, 2 reasonably heaped dessert spoons will provide you with a 30g serving.
The ingredients list for each of our products and flavour variants is located in the Ingredients tab located on each product page.
This information is also located on the back of each pouch or pail.
The Nutrition Information for each of our products and flavour variants is located in the Nutrition tab located on the product page of every product.
This information is also located on the back of each pouch or pail.
That's great!
Click on the Grass Fed Whey menu item at the top of the page, select a flavour, select a size for each jar you need to order, then proceed through the checkout.
Once you have completed your order, you will receive a series of emails confirming your order and providing your link to track your order.
Please note: Our Grass Fed Whey protein is a food product and can not be returned for change of mind if you open the pouch.
If you are still uncertain about trying a flavour, we recommend selecting the smaller 1kg pouch to try it, then increase your jar size on your following order.
Your protein will have a minimum 6 month best before date- typically 8+ months. We suggest ordering a container size that you can consume within 2-3 months, then reorder.
We hope you enjoy your MIrrabooka Protein as much as we do!
Product questions
The amount of protein you require per serving and per day depends on several factors, including your weight, your frequency and intensity of exercise and your primary body composition goal.
We have created a free protein calculator so that you can find out what amount of protein is optimal for you.
The best way to consume protein is to spread it as evenly as possible over the entire day. This includes your breakfast, mid morning snack, lunch, afternoon tea and dinner.
This way your body is constantly repairing and rebuilding from your protein consumption.
Don't worry too much about having to consume protein immediately post exercise- instead focus on reaching your daily protein intake goals to get the most benefit.
Try our free Protein Calculator here, it will only take one minute of your time to see how much protein is recommended and how to space it out over the day.
Your daily protein goal includes all the protein you consume, including meat, fish and eggs.
When you have a meal or snack that does not contain protein, supplement with a serving of our Grass Fed Whey.
Yes, Mirrabooka Protein is undenatured. Mirrabooka Protein is carefully sourced, processed and handled to prevent the protein and fragile protein fractions breaking down during processing and handling (denaturing).
This preserves the protein structure and bio-availability, so that the beneficial macro and micro nutrients are broken down and absorbed in your digestive system.
Yes, Mirrabooka Protein comes from growth hormone free cows.
Our Natural Whey Protein is pure, unflavoured whey protein powder. It does not contain any added flavour or sweetener.
Grass Fed Whey protein is a whey protein concentrate (WPC), which is a technical term referring to the level of filtering the milk has undergone to achieve the protein content.
Grass Fed Whey contains a small amount of naturally occurring fat and carbs. These are nutrients from the milk that support human brain function, gut health and immune support.
Whey protein isolate (WPI) is further processed to remove these nutrients from the whey.
Why would we want to filter them out? We want the health benefits to keep our brain and body functioning healthily.
Instead of removing these nutrients from our whey protein, we want to focus on reducing the amounts of added sugar and artificial additives we consume through highly processed food and drink from the supermarkets.
The low fat/ high sugar/ artificial sweetener diet is the root of many of today's health problems.
Notice that most of the whey isolate products contain the same filler ingredients, artificial sweeteners and additives found in junk food and diet soft drinks...
If you have any doubts about Grass Fed Whey, check out what some of our customers say about our products on our reviews page.
No, we currently do not supply a whey protein isolate. All WPI products are imported (not manufactured in Australia) and there are global supply issues.
Australian dairy has some of the best standards and quality in the world.
All whey protein comes from cow's milk; milk solids are separated first for cheesemaking, leaving liquid whey which is filtered and dehydrated to make whey powder.
Grass Fed Whey is not certified organic.
Australian dairy has some of the highest standards in the world, and Australian dairy products are in high demand the world over.
Yes, skim milk is an excellent choice of beverage to mix with your protein.
Our protein tastes great when mixed with water, skim and full cream milk, or milk alternatives such as almond milk.
Mirrabooka Protein is cold soluble, meaning it dissolves in cool to cold liquids.
To serve hot:
Shake, mix or blend Mirrabooka Protein into a cold liquid, then heat.
Try adding Mirrabooka Protein to your pancake mix or oats (porridge), so you can have a protein centric hot breakfast.
Our Grass Fed Whey protein is a good source of calcium from a natural food. It contains on average 425mg of calcium per 100g, or 127.5mg per 30g serving.
Have you tried our protein calculator? It will help you to work out the optimal amount of protein for you to consume per day and per serving, so you can meet your daily calcium intake goal.
Mirrabooka Protein uses pure organic stevia leaf extract.
We do not use the highly processed consumer grade stevia sweetener product found on supermarket shelves.
Our stevia is pure stevia - it does not contain any additives.
Mirrabooka products DO NOT contain erythritol.
*There are some alarmist articles found on the internet, talking about how Stevia causes health problems- they are talking about the erythritol and other additives found in highly processed sweeteners, not in pure stevia itself.
Our flavoured protein powders contain a small amount of organic stevia leaf extract (stevia rebaudioside) from the stevia rebaudiana plant (our Natural Protein flavour option is unflavoured and unsweetened).
There is a difference between an ingredient being extracted vs highly processed;
Highly processed means something that has been added to and transformed so that it is unrecognisable from its original state. Consumer grade stevia available for purchase in the supermarket is highly processed (it contains mostly other ingredients).
Extraction is the removal of the active ingredient. Our organic stevia leaf extract is extracted.
We use a tiny amount of organic stevia leaf extract to make a higher purity protein powder, so you can get the most nutrition out of every serving, so you can achieve your health and athletic goals faster.
The best before label is located underneath the container.
Mirrabooka Protein has a 'best before' date, not an 'expiry date'.
This means that under ideal conditions, if you were not able to finish your jar of protein before the best before date you may continue to consume it- using your own discretion.
We do not sell Mirrabooka Protein in sample sizes. Our smallest size is our 1kg jar which contains approximately 33 standard servings.
Yes, Mirrabooka Protein comes complete with a scoop inside the container.
One level scoop holds 30g of protein.
The scoop can be found just under the jar cap. Sometimes scoops can settle below the surface of the protein during transportation.
If in the rare event your protein jar does not come with a scoop, please reach out to us by the form below and we will ship you a new one ASAP!
Mirrabooka Organic Super Greens have a pH of between 7 and 8. It is a slightly alkaline, natural source of nutrients, so you can achieve your health and athletic goals faster.
Mirrabooka Grass Fed Whey Protein does NOT contain any casein- our protein is 100% whey protein.
FYI- Milk contains two types of protein: casein and whey protein. Casein is a slow release protein; meaning it takes much longer to digest than whey protein. Some people do not tolerate casein well.
Whey protein is fast release protein; it is digested quickly.
Mirrabooka Grass Fed Whey Protein is 100% whey protein.
Mirrabooka Grass Fed Whey Protein flavours have a sodium content between 108mg and 111mg per 30g serving. This is 5.5% of the recommended daily sodium intake for adults.
The sodium is naturally occurring- not an added ingredient.
The Australian government recommends adults eat around 2,000 mg of sodium per day (equivalent to about 5,000 mg or 5 g of salt or 1 teaspoon).
No. Mirrabooka protein, or any Mirrabooka products, do not contain any preservatives.
The Mocha Latte flavour variant of our Grass Fed Whey contains real instant specialty coffee.
Yes, it naturally contains caffeine from the real coffee- 25mg per 30g serving, which is about half a single espresso shot.
We do NOT add caffeine as an isolated ingredient to our products.
Our Grass Fed Whey is grass fed, Australian, 100% whey protein.
It's all about the ingredients list and nutrition information.
We communicate that Grass Fed Whey is 100% whey protein so that you are aware you are purchasing and consuming the purest, cleanest whey protein available.
(Not some highly processed blend containing lesser quality protein sources and filler ingredients.)
The cows that produce Mirrabooka Protein are Australian, grass fed and pasture raised.
This may include hay and silage during dry summer months.
Grain is fed to cattle in the Australian beef industry to fatten them up.
It's commonly used as stock feed outside the Victorian dairy belt (e.g. central NSW and QLD) where the climate does not produce adequate grass.
It's also used in factory farming overseas where there are too many cows crammed in a lot foradequate grass to grow and the animals feed from troughs.
Happily, no! Grass Fed Whey is not from 'grass finished' cows.
'Grass finished' is a term from the butchering industry, referring to cattle stock that are fed grass up until they are slaughtered for meat.
This term does not apply at all to the dairy industry, where the cows are alive and healthy, feeding in grassy pastures.
The lesser quality alternative protein sources; collagen and gelatin; may use the term grass finished, as these products are chemically processed from the leftover fat layers of slaughtered cows skins.
Allergen and special dietary questions
We use the cleanest, highest quality, natural ingredients to manufacture our products, and have the highest standards on product purity and quality.
Our whey protein is not certified Halal, which may be necessary for your special dietary requirements.
No animal rennet is used during manufacturing, and there is no gelatin, pork or alcohol ingredients in our whey protein.
Please use your own discretion to determine if Mirrabooka is right for your special dietary requirements.
We use the cleanest, highest quality, natural ingredients to manufacture our products, and have the highest standards on product purity and quality.
Mirrabooka Protein product labels carry a mandatory statement 'this product is not recommended for pregnant women', as required by Food Standards Australia.
Your health professional will be able to determine if Mirrabooka protein is right for you to consume during your pregnancy.
We use the cleanest, highest quality, natural ingredients to manufacture our products, and have the highest standards on product purity and quality.
Yes, Mirrabooka Protein is generally safe to consume when breastfeeding.
We use the cleanest, highest quality, natural ingredients to manufacture our products, and have the highest standards on product purity and quality.
Our flavoured Grass Fed Whey variants contain a small amount of organic stevia leaf extract as a natural sweetener.
Stevia is a low-glycemic sweetener and should not effect a person's blood sugar levels.
Our Natural flavour variant contains no sweetener whatsoever.
Our protein contains around 2g of sugar per 30g serving (it varies slightly depending on the flavour). The sugar is mostly lactose which naturally occurs in the protein from the milk.
We also have reviews from customers who live with diabetes and enjoy Mirrabooka Protein.
Please use your own discretion and consult with your health professional if you are uncertain.
We use the cleanest, highest quality, natural ingredients to manufacture our products, and have the highest standards on product purity and quality.
Ingredients used in Mirrabooka Protein do not contain gluten.
Yes, Mirrabooka Protein is vegetarian friendly.
Our whey protein does not contain any animal meat, making it a vegetarian friendly, excellent source of protein.
No, whey protein is derived from cows milk; if you follow a strict vegan diet it will not be suitable for you.
Yes, our Grass Fed Whey Protein contains a small amount of lactose (2g) per serving.
Lactose is a type of sugar naturally occurring in milk, to which some people are lactose intolerant.
If you are diagnosed lactose intolerant, this product may not be right for you.
Please use your own discretion.
We take allergens very seriously at Mirrabooka.
We understand how important it is for people with nut allergies to be able to trust the products they consume.
We use a dedicated production line in our own facility, which means that there is no chance of cross-contamination with other products that contain nuts (and other allergens).
You can be confident that our Grass Fed Whey is completely safe for people with nut allergies.
No, our Grass fed Whey does not contain soy lecithin.
Our Grass Fed Whey does contain a trace amount of sunflower lecithin.
Trace amounts of lecithin are added by the dairy during processing to assist with mixability.
Our Grass Fed Whey contains a trace amount of sunflower lecithin.
Lecithin is added during processing by the dairy to assist with mixability.
We use the cleanest, highest quality, natural ingredients to manufacture our products, and have the highest standards on product purity and quality.
Whey protein is not a part of the A1/A2 milk debate.
A1 and A2 milk debates ONLY a difference in the casein protein in the milk.
Whey and casein proteins are different proteins separated from cows milk.
Whey protein contains no casein protein- so no A1 or A2 protein.
Whey protein is the most bioavailable, complete dietary protein source for human needs.
If this is still confusing, here is analogy, where protein is fruit.
A1 and A2 protein are like red and green apples. People argue over the health benefits of each colour of apple.
Whey protein is a banana. There are no red or green apples in a banana.
We use the cleanest, highest quality, natural ingredients to manufacture our products, and have the highest standards on product purity and quality.
Our protein is free from chemical and environmental residue contaminants.
We manufacture the best, cleanest, most natural protein powder in Australia, so you can get the most benefit.
Mirrabooka Protein is natural, pure and has the absolute minimum number and quantity of added ingredients.
There are five FODMAPs associated with triggering IBS (fructose, fructans, galactans, polyols and lactose) which are commonly added ingredients in highly processed foods and highly processed protein powders.
While Mirrabooka protein doesn't contain four out of the five, it does contain around 2g per 30g serving of lactose, which is naturally occurring from the milk.
Whether Mirrabooka Protein is suitable for you depends on your experience with what triggers your IBS symptoms and how sensitive you are to lactose in everything you eat.
Please use your own discretion when deciding whether Mirrabooka Protein is right for you and your special dietary requirements.
We use the cleanest, highest quality, natural ingredients to manufacture our products, and have the highest standards on product purity and quality.
Mirrabooka Protein product labels carry a mandatory statement 'this product is not recommended for children under 16 years’, as required by Food Standards Australia.
Follow advice given by your child's health professional and use your own discretion.
Yes! Mirrabooka Protein's Grass Fed Whey protein is ideally suited for post bariatric surgery dietary requirements.
Each serving contains on average 24g of protein, 2g of carbs and no added sugar.
This will help you with your post surgery daily nutritional goals of limiting your amount of carbohydrates, while consuming sufficient amounts of protein.
The protein will support healing, growth and building muscle.
No, our product packaging do not contain BPA (Bishphenol A).
We use the cleanest, highest quality, natural ingredients to manufacture our products, and have the highest standards on product purity and quality.
Our protein is free from the feed additive Bovaer.
We manufacture the best, cleanest, most natural protein powder in Australia, so you can get the most benefit.
Shipping questions
We offer Free Standard Shipping on all orders.
There is no minimum spend to receive free standard shipping.
We ship with Australia Post Parcel Post, so you can get the best tracking notifications and updates as to the progress of your delivery.
Yes. We offer Express Shipping as an optional upgrade at the checkout.
We use with Australia Post Express Post for express shipping.
Pricing for Express Shipping are as follows:
1kg - $5
2-2.5kg - $10
3-5kg - $15
*Please note that Mirrabooka Protein is based in Torquay, Victoria. This is outside of the Australia Post 'Guaranteed Next Day Delivery Network'. Express Post orders may take 2 business days or more to arrive, depending on your distance from Torquay, Victoria.
We understand that you need your protein ASAP, so you can avoid running out and having to go without.
With your needs in mind, we aim to ship all orders received before 3pm AEST (Melb/Sydney time) on the same day.
*For WA customers: We are two hours ahead in Victoria, so we aim to ship wholesale orders received by 1pm WA time on the same day.
Orders received after 3pm AEDT will be shipped by the next business day.
We ship orders via Australia Post Parcel Post. Australia Post will provide you with up to date tracking and delivery notifications to your email and/or mobile.
Australia Post delivery times are typically 2-4 business days for Vic/NSW/SA and 3-7 business days for QLD, WA and the NT.
Currently Mirrabooka Protein only ships to Australian addresses within the Australia Post network.
We do not currently ship to New Zealand, ASIA, the United States, the UK, Europe etc.
Rest assured! Your order may contain multiple parcels shipped individually.
With Australia Post it is not uncommon for multiple shipments to arrive on different days.
Please check your email inbox for shipping and tracking notifications.
Oh no! I've had my order shipped to the wrong address!
No worries at all, mistakes happen.
The good news is that AusPost allows the recipient (that's you!) to easily redirect parcels for free if they haven't already been delivered. It's a common and convenient solution!
Here's a quick link with all the details on how to redirect your parcel through AusPost:
https://auspost.com.au/receiving/manage-deliveries-in-transit/redirect-parcels-in-transit
If you will not be home to receive your delivery, and nobody else is home to accept your delivery, the Australia Post delivery driver will decide if there is somewhere safe to leave the parcel, or if not
Australia Post does not allow special delivery instructions (i.e. leave around the side of the house).
Only the Australia Post driver determines if it is safe to leave a parcel.
**We, at Mirrabooka Protein, are unable to contact Australia Post on your behalf and provide them with any special delivery instructions. Australia Post does not allow it.**
If AusPost determines it is safe to leave, they always take a photo which is Proof of Delivery.
If they determine it is not safe to leave, they deliver the parcel to your nearest post office, for pickup during business hours.
**If you are often not at home and are concerned about parcel safety, for your next order, we recommend you have your order delivered to a free Parcel Locker at your local post office.
Parcel locker pickup is available at any time (24/7).
Here is the link to organise your parcel locker:
https://auspost.com.au/receiving/collection-points/use-a-247-parcel-locker
With your next order, simply change your Shipping Address to your parcel locker address.
If you were not at home when AusPost attempted delivery of your parcel, and there was no safe place to leave it, they will take it to your local post office for pickup.
It is your responsibility to pick up your parcel from your local post office, during business hours.
Regarding delivery and parcel safety:
Australia Post provides you with updates and notifications on the progress of your parcel via email and text messages, to the email address and mobile number you provided us wth your order.
It is your responsibility to read these messages and stay informed about your delivery, so that you, or someone on your behalf, can receive your parcel.
It is also your responsibility to provide your best delivery address where you (or someone on your behalf) will receive your delivery.
If you will not be at home to receive your delivery, and nobody else is home to accept your delivery, the Australia Post delivery driver will decide if there is somewhere safe to leave the parcel, or not.
Australia Post does not allow special delivery instructions (i.e. leave around the side of the house). Only Australia Post determines if it is safe to leave a parcel.
If AusPost determines it is safe to leave, they always take a photo which is Proof of Delivery.
If they determine it is not safe to leave, they deliver the parcel to your nearest post office, for pickup during business hours.
If you are often not at home and are concerned about parcel safety, for your next order, we recommend you have your order delivered to a free Parcel Locker at your local post office.
Parcel locker pickup is available at any time (24/7).
Here is the link to organise your parcel locker:
https://auspost.com.au/receiving/collection-points/use-a-247-parcel-locker
With your next order, simply change your Shipping Address to your parcel locker address.
Yes!
If you are often not at home and are concerned about parcel safety, for your next order, we recommend you have your order delivered to a free Parcel Locker at your local post office.
Parcel locker pickup is available at any time (24/7).
Here is the link to organise your parcel locker:
https://auspost.com.au/receiving/collection-points/use-a-247-parcel-locker
With your next order, simply change your Shipping Address to your parcel locker address.
Purchase Questions
Protecting Australians from online fraud is a top priority at Mirrabooka Protein.
We understand the frustration and anxiety that credit card fraud can cause, as it's an issue that has impacted many Australians, including our own team members.
That's why we take a zero-tolerance approach to fraudulent orders and unauthorized credit card transactions.
Our system detects potential fraud risks, and in rare cases where we identify a high risk, we cancel the order immediately.
This ensures everyone's safety, including our valued customers.
Of course, we understand that genuine mistakes can happen. When we detect a medium risk, we offer a fair opportunity to verify identity and authorized credit card use.
This simple step helps protect both customers and Mirrabooka from fraudulent activity.
We are committed to providing a safe and secure online shopping experience for all Australians.
We believe in building trust and transparency with our customers.
Thank you for your understanding and support. Together, we can help make online shopping safer for everyone.
Sincerely,Mirrabooka Protein
IMPORTANT!
Please ensure you are not using a web proxy, VPN, Tor, or an IP address outside of Australia when placing your order, as this may trigger the fraud prevention system.
Other Questions
Every pouch or container of Mirrabooka contains a 30g single serving scoop.
If you misplace your scoop, two reasonably heaped dessert spoons provide you a 30g serving.
You will receive another scoop with your next protein order.
You can also keep your scoops from previous pouches in your cutlery drawer.
Yes, our 30g single serving scoops can be cleaned in your dishwasher and reused.
You can keep your scoops from finished pouches or tubs, in case you misplace one in future.
Order Tracking Questions
Thanks for your order — we’re excited to get it to you!
From 15 - 21 November, our warehouse will undergo the next iteration of upgrades — reflecting our ongoing pursuit of excellence and continuous improvement. Ordering remains open throughout this time.
Orders placed after 12pm Friday (14 November) will be shipped starting Monday 24 November, in the order received.
If you haven’t received your Shipping Confirmation email yet, it means your order is still being prepared for dispatch.
You’ll receive two emails from us:
• Order Confirmation: Sent right after you place your order, confirming it’s been received.
• Shipping Confirmation: Sent once your order is packed and shipped, with your tracking link included.
We’re currently experiencing a high volume of orders, so please allow 2–3 business days for shipping.
You’ll receive your tracking info via email as soon as it’s on the way.
Thanks for your order!
If you have placed an order, you will receive an Order Confirmation email from us immediately.
Next, you’ll receive a Shipping Confirmation email with tracking as soon as your order is dispatched.
From 15 - 21 November, our warehouse will undergo the next iteration of upgrades — reflecting our ongoing pursuit of excellence and continuous improvement. Ordering remains open throughout this time.
Orders placed after 12pm Friday (14 November) will be shipped starting Monday 24 November, in the order received.
During this time, we’re experiencing a high volume of orders, so please allow 2–3 business days for shipping.
If you haven’t received your Shipping Confirmation yet, your order is still being prepared. There’s no need to contact us — we’ll email you tracking as soon as your order is on the move.
From 15 - 21 November, our warehouse will undergo the next iteration of upgrades — reflecting our ongoing pursuit of excellence and continuous improvement. Ordering remains open throughout this time.
Orders placed after 12pm Friday (14 November) will be shipped starting Monday 24 November, in the order received.
You’ll receive a shipping confirmation email with tracking as soon as your order is dispatched.
During this time, due to a high volume of orders, please allow 2–3 business days for dispatch.
You’ll receive:
• An Order Confirmation email immediately after purchase
• A Shipping Confirmation email with tracking once your order is packed and ready to go.
If you haven’t received your Shipping Confirmation yet, your order is still being prepared. There’s no need to contact us — we’ll email you tracking as soon as your order is on the move.
Couldn't find the answer in the Help Center?
Get your question answered, straight to your inbox
Thanks for your order — we’re on it!
From 15 - 21 November, our warehouse will undergo the next iteration of upgrades — reflecting our ongoing pursuit of excellence and continuous improvement. Ordering remains open throughout this time.
Orders placed after 12pm Friday (14 November) will be shipped starting Monday 24 November, in the order received.
If you’ve already placed an order, here’s what to expect:
• You’ll receive an Order Confirmation email right after placing your order — this confirms we’ve received it.
• The next email you’ll get is your Shipping Confirmation, which includes your tracking link.
• If you haven’t received your Shipping Confirmation yet, it means your order is still being prepared and will be shipped shortly — typically within 2–3 business days.
Your patience and understanding is greatly appreciated.
*Please note, we do not provide call backs, or respond to unsolicited marketing emails. We can not respond to emails asking for information readily available on the site.