Have a Question?
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Q. WHAT DO OUR CUSTOMERS LOVE ABOUT MIRRABOOKA PROTEIN?
A: It's what we put in and what we leave out that makes Mirrabooka Protein world class.
Mirrabooka Grass Fed Whey protein is clean ingredient, single-origin, Australian whey protein with minimal natural ingredients.
First time ordering
Welcome to your new favourite protein powder, Mirrabooka Protein.
The following questions in this FAQ section will help you choose which protein flavour and size is right for your needs.
It will only take a minute of your time to read and decide.
Start below with 'Who am I ordering for?'
I am ordering for myself.
Great! Consider your taste preferences and how much protein you need to consume daily and monthly.
I am ordering for someone else.
Excellent! Consider their unique taste preferences and how much protein they need to consume daily and monthly.
I am ordering for multiple people.
Fantastic! Consider each of their unique taste preferences and how much protein in total everyone needs to consume daily and monthly. You might need to order multiple flavours and pouch sizes to accommodate for everyone.
No, Mirrabooka does not have single serving sample sachets. Our 1kg pouch (33 servings) is our smallest size.
If you are uncertain, we recommend purchasing 1kg before committing to a larger size. 1kg typically provides a 2-3 week supply for one person.
If you are unsure which flavour and size is right for you, please read the following two questions and answers below.
I (or the persons I am ordering for) prefer unsweetened, unflavoured protein.
Great! Try our unflavoured and unsweetened Natural flavour variant. Our Natural - Unflavoured and Unsweetened variant has a distinct green colour bar.
I (or the persons I am ordering for) will make protein shakes in a shaker bottle.
Excellent! Each of our flavoured variants will be perfect for making protein shakes with water, milk or milk substitutes. Choose from delicious Vanilla, Chocolate or Mocha Latte flavours.
I (or the persons I am ordering for) will make protein smoothies in a blender with lots of other ingredients.
Outstanding!
If your smoothies contain a lot of fruit, try our unsweetened Natural flavour.
If you want to add a bit of flavour to your smoothies, try our delicious Vanilla or Chocolate flavours.
And if you want to add a little real coffee kick to your smoothies, try our delicious Mocha Latte flavour variant.
It is not uncommon to order multiple flavours. For example, one Natural flavour for your protein smoothies and one Chocolate flavour for your protein shakes.
If you are ordering for multiple people, you might need to order more than one flavour to cover everyones flavour preferences.
I (or the persons I am ordering for), only need one serving per day.
Try our 1kg for or 2.5kg pouch size.
I (or the persons I am ordering for), need multiple servings per day.
Try our 2.5kg size pouch size.
I (or the persons I am ordering for), need multiple servings per day, every day, consistently.
Try one or more of our 2.5kg pouch, or our 5kg or 10kg pouches.
Notes:
We suggest ordering the pouch size which you can consume within 2-3 months, then reorder.
Many people order multiple pouch sizes. For example, one 2.5kg pouch for home and one 1kg pouch to take to work.
We aim to provide around 10-12 months best before date on our products.
Yes, each Mirrabooka pouch contains a scoop inside, placed near the top. One full level scoop holds the recommended serving of 30g.
If you receive your pouch or tub and can not see the scoop, it may have settled below the surface during shipping. If you misplace your scoop, 2 reasonably heaped dessert spoons will provide you with a 30g serving.
The ingredients list for each of our products and flavour variants is located in the Ingredients tab on each product page and on the back of each pouch.
The Nutrition Information for each of our products and flavour variants is located in the Nutrition tab located on the product page of every product and on the back of each pouch.
That's great!
Click on the Grass Fed Whey menu item at the top of the page, select a flavour, select a size for each pouch you need to order, then proceed through the checkout.
Once you have completed your order, you will receive a series of emails confirming your order and providing your link to track your order.
Please note: Our Grass Fed Whey protein is a food product and can not be returned for change of mind if you open the pouch.
If you are still uncertain about trying a flavour, we recommend selecting the smaller 1kg pouch to try it, then increase your pouch size on your following order.
Your protein will have a minimum 6 month best before date- typically 10-12 months. We suggest ordering a pouch size that you can consume within 2-3 months, then reorder.
We hope you enjoy your MIrrabooka Protein as much as we do!
Product questions
The amount of protein you require per serving and per day depends on several factors, including your weight, your frequency and intensity of exercise and your primary body composition goal.
We have created a free protein calculator so that you can find out what amount of protein is optimal for you.
The best way to consume protein is to spread it as evenly as possible over the entire day. This includes your breakfast, mid morning snack, lunch, afternoon tea and dinner.
This way your body is constantly repairing and rebuilding from your protein consumption.
Don't worry too much about having to consume protein immediately post exercise- instead focus on reaching your daily protein intake goals to get the most benefit.
Try our free Protein Calculator here, it will only take one minute of your time to see how much protein is recommended and how to space it out over the day.
Your daily protein goal includes all the protein you consume, including meat, fish and eggs.
When you have a meal or snack that does not contain protein, supplement with a serving of our Grass Fed Whey.
Yes, Mirrabooka Protein is undenatured. Mirrabooka Protein is carefully sourced, processed and handled to prevent the protein and fragile protein fractions breaking down during processing and handling (denaturing).
No, our Natural Mirrabooka is unflavoured and unsweetened; however it is not flavourless- it has a naturally milky flavour.
No, Mirrabooka products are not certified organic.
Yes, whilst we recommend mixing with water, skim milk is an excellent choice of beverage to mix with your protein.
Our protein tastes great when mixed with water, skim and full cream milk, or milk alternatives such as almond milk.
Mirrabooka Protein is cold soluble, meaning it dissolves in cool to cold liquids.
To serve hot:
Shake, mix or blend Mirrabooka Protein into a cold liquid, then heat.
Try adding Mirrabooka Protein to your pancake mix or oats (porridge), so you can have a protein centric hot breakfast.
No, Mirrabooka products do not contain erythritol; our formulation only uses stevia rebaudioside as a natural sweetener.
Yes, our flavoured variants contain a small amount (<1%) of the natural sweetener, stevia rebaudioside; our Natural variant does not contain any stevia.
The best before label is located underneath the pouch.
No, Mirrabooka products do not contain preservatives.
Yes, Mirrabooka Protein is made from Australian whey protein derived from cow's milk, a major food allergen under FSANZ Standard 1.2.3. Milk must be declared in bold in the ingredients list on our labels.
No, ingredients in Mirrabooka Protein do not contain gluten, and we follow FSANZ requirements for gluten-free claims if applicable. Cross-contamination is minimised in our dedicated facility.
No, Mirrabooka products do not contain soy or soy lecithin; our formulation contains only whey protein, natural flavours, stevia and a trace amount (<1%) of sunflower lecithin.
Yes, our Grass Fed Whey naturally contains approximately 2g of lactose per 30g serving. It is not suitable for those with lactose intolerance; consult a health professional.
Yes, Mirrabooka Protein contains a trace amount (<1%) of sunflower lecithin, used only for mixability. Sunflower lecithin is not on the FSANZ major food allergen list under Standard 1.2.3.
No added hormones; our Grass Fed Whey comes from Australian cows raised without routine hormone use as per Australian dairy standards. Naturally occurring hormones may be present in trace amounts in dairy.
Mirrabooka Protein is not recommended for pregnant women (per FSANZ FSSF labelling requirements). Always consult your doctor or midwife before using supplements.
Mirrabooka Protein provides high-quality protein as part of a balanced diet. FSANZ FSSF labelling requirements do not warn against protein supplements during breastfeeding. Always consult your doctor or midwife before using supplements.
Yes, Mirrabooka Protein is vegetarian-friendly as it contains no animal meat, only dairy-derived whey protein.
No, Mirrabooka Protein does not contain peanuts or tree nuts. Cross-contamination is minimised in our dedicated facility.
No, our products contain whey protein from cow's milk and are not suitable for vegans.
No, Mirrabooka Protein does not contain A1 or A2 protein; our protein is whey protein, A1 and A2 proteins are casein proteins.
Yes, the milk supply for our protein regularly passes tests under the Australian Milk Residue Analysis (AMRA) program, which monitors contaminants including heavy metals. We do not provide test results on a case-by-case basis. Always consult your health professional for specific concerns.
Mirrabooka Protein is not recommended for children under 15 years of age (per FSANZ FSSF labelling requirements). Always consult your child's doctor or health professional before using supplements.
Yes, Mirrabooka Protein flavours are Halal suitable; it does not contain animal rennet, gelatin, pork, or alcohol. Our whey protein is not certified Halal.
No, the Australian dairy cows that produce our protein are not fed Bovaer.
Shipping questions
We offer Free Standard Shipping on all orders.
There is no minimum spend to receive free standard shipping.
We ship with Australia Post Parcel Post, so you can get the best tracking notifications and updates as to the progress of your delivery.
Yes. We offer Express Shipping as an optional upgrade at the checkout.
We use with Australia Post Express Post for express shipping.
Pricing for Express Shipping are as follows:
1kg - $5
2-2.5kg - $10
3-5kg - $15
*Please note that Mirrabooka Protein is based in Torquay, Victoria. This is outside of the Australia Post 'Guaranteed Next Day Delivery Network'. Express Post orders may take 2 business days or more to arrive, depending on your distance from Torquay, Victoria.
We understand that you need your protein ASAP, so you can avoid running out and having to go without.
With your needs in mind, we aim to ship all orders received before 3pm AEST (Melb/Sydney time) on the same day.
*For WA customers: We are two hours ahead in Victoria, so we aim to ship wholesale orders received by 1pm WA time on the same day.
Orders received after 3pm AEDT will be shipped by the next business day.
We ship orders via Australia Post Parcel Post. Australia Post will provide you with up to date tracking and delivery notifications to your email and/or mobile.
Australia Post delivery times are typically 2-4 business days for Vic/NSW/SA and 3-7 business days for QLD, WA and the NT.
Currently Mirrabooka Protein only ships to Australian addresses within the Australia Post network.
We do not currently ship to New Zealand, ASIA, the United States, the UK, Europe etc.
Rest assured! Your order may contain multiple parcels shipped individually.
With Australia Post it is not uncommon for multiple shipments to arrive on different days.
Please check your email inbox for shipping and tracking notifications.
Oh no! I've had my order shipped to the wrong address!
No worries at all, mistakes happen.
The good news is that AusPost allows the recipient (that's you!) to easily redirect parcels for free if they haven't already been delivered. It's a common and convenient solution!
Here's a quick link with all the details on how to redirect your parcel through AusPost:
https://auspost.com.au/receiving/manage-deliveries-in-transit/redirect-parcels-in-transit
If you will not be home to receive your delivery, and nobody else is home to accept your delivery, the Australia Post delivery driver will decide if there is somewhere safe to leave the parcel, or if not
Australia Post does not allow special delivery instructions (i.e. leave around the side of the house).
Only the Australia Post driver determines if it is safe to leave a parcel.
**We, at Mirrabooka Protein, are unable to contact Australia Post on your behalf and provide them with any special delivery instructions. Australia Post does not allow it.**
If AusPost determines it is safe to leave, they always take a photo which is Proof of Delivery.
If they determine it is not safe to leave, they deliver the parcel to your nearest post office, for pickup during business hours.
**If you are often not at home and are concerned about parcel safety, for your next order, we recommend you have your order delivered to a free Parcel Locker at your local post office.
Parcel locker pickup is available at any time (24/7).
Here is the link to organise your parcel locker:
https://auspost.com.au/receiving/collection-points/use-a-247-parcel-locker
With your next order, simply change your Shipping Address to your parcel locker address.
If you were not at home when AusPost attempted delivery of your parcel, and there was no safe place to leave it, they will take it to your local post office for pickup.
It is your responsibility to pick up your parcel from your local post office, during business hours.
Regarding delivery and parcel safety:
Australia Post provides you with updates and notifications on the progress of your parcel via email and text messages, to the email address and mobile number you provided us wth your order.
It is your responsibility to read these messages and stay informed about your delivery, so that you, or someone on your behalf, can receive your parcel.
It is also your responsibility to provide your best delivery address where you (or someone on your behalf) will receive your delivery.
If you will not be at home to receive your delivery, and nobody else is home to accept your delivery, the Australia Post delivery driver will decide if there is somewhere safe to leave the parcel, or not.
Australia Post does not allow special delivery instructions (i.e. leave around the side of the house). Only Australia Post determines if it is safe to leave a parcel.
If AusPost determines it is safe to leave, they always take a photo which is Proof of Delivery.
If they determine it is not safe to leave, they deliver the parcel to your nearest post office, for pickup during business hours.
If you are often not at home and are concerned about parcel safety, for your next order, we recommend you have your order delivered to a free Parcel Locker at your local post office.
Parcel locker pickup is available at any time (24/7).
Here is the link to organise your parcel locker:
https://auspost.com.au/receiving/collection-points/use-a-247-parcel-locker
With your next order, simply change your Shipping Address to your parcel locker address.
Yes!
If you are often not at home and are concerned about parcel safety, for your next order, we recommend you have your order delivered to a free Parcel Locker at your local post office.
Parcel locker pickup is available at any time (24/7).
Here is the link to organise your parcel locker:
https://auspost.com.au/receiving/collection-points/use-a-247-parcel-locker
With your next order, simply change your Shipping Address to your parcel locker address.
Purchase Questions
Protecting Australians from online fraud is a top priority at Mirrabooka Protein.
We understand the frustration and anxiety that credit card fraud can cause, as it's an issue that has impacted many Australians, including our own team members.
That's why we take a zero-tolerance approach to fraudulent orders and unauthorized credit card transactions.
Our system detects potential fraud risks, and in rare cases where we identify a high risk, we cancel the order immediately.
This ensures everyone's safety, including our valued customers.
Of course, we understand that genuine mistakes can happen. When we detect a medium risk, we offer a fair opportunity to verify identity and authorized credit card use.
This simple step helps protect both customers and Mirrabooka from fraudulent activity.
We are committed to providing a safe and secure online shopping experience for all Australians.
We believe in building trust and transparency with our customers.
Thank you for your understanding and support. Together, we can help make online shopping safer for everyone.
Sincerely,Mirrabooka Protein
IMPORTANT!
Please ensure you are not using a web proxy, VPN, Tor, or an IP address outside of Australia when placing your order, as this may trigger the fraud prevention system.
Other Questions
Every pouch or container of Mirrabooka contains a 30g single serving scoop.
If you misplace your scoop, two reasonably heaped dessert spoons provide you a 30g serving.
You will receive another scoop with your next protein order.
You can also keep your scoops from previous pouches in your cutlery drawer.
Yes, our 30g single serving scoops can be cleaned in your dishwasher and reused.
You can keep your scoops from finished pouches in case you misplace one in future.
Order Tracking Questions
Thanks for your order — we’re excited to get it to you!
From 15 - 21 November, our warehouse will undergo the next iteration of upgrades — reflecting our ongoing pursuit of excellence and continuous improvement. Ordering remains open throughout this time.
Orders placed after 12pm Friday (14 November) will be shipped starting Monday 24 November, in the order received.
If you haven’t received your Shipping Confirmation email yet, it means your order is still being prepared for dispatch.
You’ll receive two emails from us:
• Order Confirmation: Sent right after you place your order, confirming it’s been received.
• Shipping Confirmation: Sent once your order is packed and shipped, with your tracking link included.
We’re currently experiencing a high volume of orders, so please allow 2–3 business days for shipping.
You’ll receive your tracking info via email as soon as it’s on the way.
Thanks for your order!
If you have placed an order, you will receive an Order Confirmation email from us immediately.
Next, you’ll receive a Shipping Confirmation email with tracking as soon as your order is dispatched.
From 15 - 21 November, our warehouse will undergo the next iteration of upgrades — reflecting our ongoing pursuit of excellence and continuous improvement. Ordering remains open throughout this time.
Orders placed after 12pm Friday (14 November) will be shipped starting Monday 24 November, in the order received.
During this time, we’re experiencing a high volume of orders, so please allow 2–3 business days for shipping.
If you haven’t received your Shipping Confirmation yet, your order is still being prepared. There’s no need to contact us — we’ll email you tracking as soon as your order is on the move.
From 15 - 21 November, our warehouse will undergo the next iteration of upgrades — reflecting our ongoing pursuit of excellence and continuous improvement. Ordering remains open throughout this time.
Orders placed after 12pm Friday (14 November) will be shipped starting Monday 24 November, in the order received.
You’ll receive a shipping confirmation email with tracking as soon as your order is dispatched.
During this time, due to a high volume of orders, please allow 2–3 business days for dispatch.
You’ll receive:
• An Order Confirmation email immediately after purchase
• A Shipping Confirmation email with tracking once your order is packed and ready to go.
If you haven’t received your Shipping Confirmation yet, your order is still being prepared. There’s no need to contact us — we’ll email you tracking as soon as your order is on the move.