Mirrabooka is a consumable food product, returns are only accepted under specific conditions.

To be eligible for a return:

• You must contact us within 48 hours of delivery
• The product must be unopened
• The tamper-evident seal must be intact
• The product must be in new, resalable condition

This ensures all returned products remain safe and suitable for resale.

Before requesting a return, please ensure that your pouch is unopened with the tamper-evident seal intact, is in new, resalable condition, and was delivered to you within the past 48 hours.

Contact us at orders@mirrabookaprotein.com with your order number.

If your return meets our returns criteria and is approved, we will provide return instructions. Approved returns must be sent back promptly as instructed.

Once your unopened pouch has been received and inspected, eligible items meeting all our returns criteria may be refunded or exchanged. Non-compliant returns may be rejected and either returned to you at your expense or disposed of.

Refunds are issued to the original payment method. Original shipping fees won’t be refunded. Please allow up to 5 business days after your refund has been approved for funds to appear in your account, depending on your payment provider or bank.

If you've ordered the wrong flavour or changed your mind, returns and exchanges for an unopened pouch are still subject to the same returns conditions above.

Opened products cannot be returned for change of mind or the product not meeting individual taste preferences or not meeting personal expectations.

Products that are opened, show signs of use, damage, or tampering are not eligible for returns under change of mind. This policy does not affect any rights under the Australian Consumer Law.

Return shipping costs are the responsibility of the customer.