You’ll find our most frequently asked questions here, organised to help you quickly find what you need. These are the questions we hear most often, and cover the full Mirrabooka experience from first-time ordering, placing an order, product information, shipping and rewards.
First-time Ordering
Which Mirrabooka product is right for me?
Your search for your new favourite protein powder is over.
You've finally found Mirrabooka - Australian-made whey protein powder, expertly crafted with clean ingredients and exceptional taste, and designed to fit effortlessly into your daily routine.
This guide will help you choose the flavour and size that best suits your daily protein needs and health goals.
Which flavour is best for me?
Mirrabooka is versatile and can be enjoyed in protein shakes, blended in smoothies, added to yoghurt and oats, chia puddings, cereal and muesli, breakfast bowls, baking, frozen desserts and homemade ice cream.
Choose your flavour based on how you’ll use it most often: Natural - Unflavoured for a neutral milky option, Vanilla or Chocolate for a lightly flavoured and sweetened taste, and Mocha Latte for a subtle coffee hit.
Which pouch size is best for me?
The pouch size best for you depends on your daily protein needs and how many people in your household are using Mirrabooka. As a guide, for one person using Mirrabooka every day:
- 1kg pouch = 2-3 week supply
- 2.5kg pouch = 4-6 week supply
- 5kg pouch = 2-3 month supply
- 10kg pouch = 3-6 month supply
Most users of Mirrabooka consume 2 to 3 servings of Mirrabooka per day, depending on their daily protein needs and health goals.
Our 1kg pouch is our smallest size and is a good starting point for first-time users of Mirrabooka or first-time trying new flavours. Our larger pouch sizes are best suited to regular Mirrabooka users and households who use it more frequently.
Uncertain how much protein you need every day? Use our Protein Calculator to find out now. It only takes 10 seconds to complete and can change the way you approach your diet, protein intake, and overall health and wellbeing.
How do I use Mirrabooka?
Basic protein shake instructions: Add 1 scoop of Mirrabooka (30g) to 250ml of water or your preferred milk in a shaker bottle. Shake well, then drink.
Mirrabooka dissolves seamlessly in water or milk for a smooth, consistent finish when prepared correctly - every time.
For the smoothest result: after shaking, let it sit until the bubbles settle and the mixture fully dissolves. Any clumping indicates the shake has not been correctly prepared.
Mirrabooka is a versatile addition to everyday nutrition, and can be effortlessly added to smoothies, yoghurt, oats, chia puddings, cereal and muesli, breakfast bowls, pancakes, baked goods, frozen desserts, and homemade ice cream.
Do you offer single serving sample sachets?
We don't offer single serving sample sachets.
Our 1kg pouch is our smallest size and is a good starting point for first-time users of Mirrabooka or first-time trying new flavours.
How long is your typical best before date?
Our products typically have a best before date of around 10 to 12 months, giving you plenty of time to enjoy Mirrabooka.
Is a serving scoop included in each pouch?
Each pouch includes a scoop for a single serving of Mirrabooka (30g).
If you can’t find your scoop, it may have settled into the powder during shipping. If needed, use a kitchen scale for accuracy.
Where can I find the ingredients list?
The ingredients list is available in the Ingredients tab on each product page and on the back of each pouch.
Where can I find Nutrition Information?
Nutrition Information is available in the Nutrition Information tab on each product page and on the back of each pouch.
Product Information
How much protein do I need everyday?
Your daily protein needs will depend on your current weight, activity level, and health goals.
Use our Protein Calculator to find out now. It only takes 10 seconds to complete, and can change the way you approach your diet, protein intake, and overall health and wellbeing.
When is the best time to consume Mirrabooka?
The best approach is to spread protein evenly across the day to support muscle development, repair and recovery.
Use our Protein Calculator to find the target for your daily protein needs. Your recommended daily protein intake depends on factors like your current weight, activity level, and health goals.
Top-up your lower-protein meals with Mirrabooka in shakes, smoothies, yoghurt, oats, chia puddings, cereal and muesli, breakfast bowls, pancakes, baking, frozen desserts and homemade ice cream.
Is Mirrabooka made in Australia?
Mirrabooka is a specialist manufacturer in Australia. Mirrabooka is made in a dedicated facility using high-quality Australian dairy and crafted with care to meet our standards for quality and consistency.
Is Mirrabooka undenatured?
Mirrabooka is undenatured. It is carefully processed to preserve the protein structure and natural nutritional quality.
Are the cows that supply the milk free from growth hormones?
Mirrabooka is whey protein from dairy cows that are free from growth hormones.
Does your Natural flavour variant contain any flavours or sweeteners?
Our Mirrabooka Natural - Unflavoured & Unsweetened flavour variant is pure, unflavoured whey protein powder with no added flavours or sweeteners.
Are your products certified organic?
Mirrabooka is not certified organic. We focus exclusively on whey protein to deliver a product that’s consistent and easy to use every day.
Can I mix Mirrabooka with milk?
Mirrabooka tastes great with water, skim or full cream milk, or your preferred milk alternatives. It’s also versatile enough to be added to smoothies, yoghurt, oats, chia puddings, cereal and muesli, breakfast bowls, pancakes, baked goods, frozen desserts and homemade ice cream.
Can Mirrabooka be added to hot beverages and meals?
Mirrabooka dissolves best in cool to cold liquids. For hot drinks or meals, blend it into a cool liquid first, then gently heat.
Mirrabooka can also be added to pancake, bread, or cake batter or dough for baking.
Does Mirrabooka contain any sugar alcohols?
Mirrabooka does not contain sugar alcohols such as erythritol, xylitol, sorbitol, maltitol, or isomalt.
Vanilla, Chocolate, and Mocha Latte is naturally sweetened lightly with stevia, while Natural - Unflavoured is pure whey protein that is unflavoured and unsweetened.
Does Mirrabooka contain stevia?
Vanilla, Chocolate and Mocha Latte is naturally sweetened with a small amount of stevia, while Mirrabooka Natural - Unflavoured has no added flavours or sweeteners.
Where can I find the best before date?
The best before date is located underneath the pouch.
Our products typically have a best before date of around 10 to 12 months, giving you plenty of time to enjoy Mirrabooka.
Does Mirrabooka contain any preservatives?
Mirrabooka contains no preservatives. It’s a clean, consistent whey protein designed for everyday use.
Does Mirrabooka contain milk?
Mirrabooka is Australian whey protein derived from Australian cow’s milk. Milk is clearly declared in bold on the ingredient label. No other known allergens are present.
Does Mirrabooka contain gluten?
Mirrabooka contains no gluten and meets FSANZ requirements for gluten-free claims where applicable. It is made in a dedicated facility focused on one product, which helps minimise cross-contamination.
Does Mirrabooka contain soy or soy derivatives?
Mirrabooka does not contain soy or soy derivatives such as soy lecithin.
Does Mirrabooka contain lactose?
Mirrabooka naturally contains about 2g of lactose per 30g serving. Lactose tolerance varies, so if you have concerns, it’s best to speak with a qualified health professional.
Does Mirrabooka contain sunflower lecithin?
Mirrabooka contains a trace amount of sunflower lecithin for mixability. Sunflower lecithin is not listed as a major allergen under FSANZ Standard 1.2.3.
Does Mirrabooka contain hormones?
Mirrabooka does not contain added hormones. It is made from Australian cow's milk, with cows raised without routine hormone use under Australian dairy standards.
Is Mirrabooka safe for pregnant women?
For pregnant women, Mirrabooka should only be consumed under medical or dietetic supervision.
In line with FSANZ Formulated Supplementary Sports Foods labelling requirements, Mirrabooka must state: 'Not suitable for pregnant women: should only be used under medical or dietetic supervision.'
Is Mirrabooka vegetarian?
Mirrabooka is vegetarian-friendly and contains no animal meat. It is whey protein derived from high-quality dairy.
Does Mirrabooka contain peanuts or tree nuts?
Mirrabooka does not contain peanuts or tree nuts, and no nuts are manufactured in the same facility.
Is Mirrabooka vegan?
Mirrabooka is not vegan-friendly, as it is whey protein derived from dairy cows’ milk.
Does Mirrabooka contain A1 or A2 protein?
Mirrabooka does not contain A1 or A2 protein, as it is whey protein rather than casein.
Is Mirrabooka tested for heavy metals?
Mirrabooka’s milk supply is regularly tested under the Australian Milk Residue Analysis program, which screens for contaminants including heavy metals.
Is Mirrabooka safe for children under 15 years old age?
For children under 15 years of age, Mirrabooka should only be consumed under medical or dietetic supervision.
In line with FSANZ Formulated Supplementary Sports Foods labelling requirements, Mirrabooka must state: 'Not suitable for children under 15 years: should only be used under medical or dietetic supervision.'
Is Mirrabooka Halal certified?
Mirrabooka is not Halal certified.
Does Mirrabooka contain Bovaer?
Mirrabooka does not contain Bovaer. It is Australian whey protein from dairy cows, and there’s no indication our product contains this feed additive.
Directions for Use
How do I make a Mirrabooka protein shake?
Add 1 scoop of Mirrabooka (30g) to 250ml of water or your preferred milk in a shaker bottle. Shake well, then drink.
Mirrabooka dissolves seamlessly in water or milk for a smooth, consistent finish when prepared correctly - every time.
For the smoothest result: after shaking, let it sit until the bubbles settle and the mixture fully dissolves. Any clumping indicates the shake has not been correctly prepared.
How else can I use Mirrabooka?
Mirrabooka is a versatile addition to everyday nutrition, and can be effortlessly added to smoothies, yoghurt, oats, chia puddings, cereal and muesli, breakfast bowls, pancakes, baked goods, frozen desserts, and homemade ice cream.
What is a single serving of Mirrabooka?
A single serving of Mirrabooka is 30g and can be measured using the scoop included in each pouch.
How do I store my pouch?
Seal the pouch immediately after use. Store your sealed pouch in a cool, dry place out of direct sunlight. Use dry serving scoop only.
Shipping
How much is shipping?
We offer free standard shipping Australia-wide on every online order, with no minimum spend required.
Orders are shipped via Australia Post.
Do you offer Express shipping?
Mirrabooka offers Express shipping as an optional upgrade at checkout; rates are shown at checkout.
Express orders are shipped via Australia Post Express Post.
When will my order be dispatched?
Most orders are dispatched within 1 business day via Australia Post.
When will I receive my order?
Estimated delivery timeframes are from date of dispatch. Actual delivery dates may vary depending on location and selected shipping method.
Standard Shipping (Australia Post Regular Post)
- Metro (Capital Cities): 3 - 5 business days
- Regional Areas: 3 - 8 business days
- Remote Areas: Up to 12 business days
Express Shipping (Australia Post Express Post)
- Metro (Capital Cities): 2 - 3 business days
- Regional Areas: 2 - 5 business days
- Remote Areas: Up to 7 business days
Do you ship internationally (outside Australia)?
Mirrabooka only ships Australia-wide.
Can I change my shipping address?
If your order hasn’t been shipped, contact us at orders@mirrabookaprotein.com.
Once you have received a Shipping Confirmation email with tracking details, your order is already in transit and we cannot make further changes.
If your order has already been shipped, contact Australia Post to attempt a parcel redirection.
How do I track my order?
When your order has been shipped, you will receive a Shipping Confirmation email with your Australia Post tracking link.
What if I enter the wrong shipping address?
Please check your shipping details carefully at checkout and on your Order Confirmation email. Mirrabooka is not responsible for errors entered, and incorrect or incomplete addresses may cause delays, failed delivery, or return to sender.
Can I provide special delivery instructions on my order?
Any special delivery instructions provided at checkout, including requests to leave a parcel in a particular location, are passed on to Australia Post but cannot be guaranteed.
Why have I only received part of my order?
Multiple-item orders may be shipped in separate parcels via Australia Post, so they may arrive on different days.
What if my order is delayed or late?
We are unable to guarantee delivery dates. If your parcel is delayed or late, please lodge an enquiry with Australia Post.
Can I ship my order to an Australia Post Parcel Locker?
You can ship your order to a free Australia Post Parcel Locker for 24/7 collection.
Can I ship my order to Australia Post Parcel Collect?
You can ship your order to a free Australia Post Parcel Collect address at your nearest Post Office, allowing up to 10 business days for collection.
What should I do if no-one is home at the time of delivery?
If no one’s home, Australia Post will decide whether it’s safe to leave your parcel. If not, it will be taken to your nearest Post Office for collection. For future orders, we recommend using a free Australia Post Parcel Locker for 24/7 collection.
What should I do if my order is awaiting collection at my nearest Post Office?
Please collect your order from your local Post Office as soon as possible using your tracking number. If you’re not available, ask someone to collect it on your behalf.
What if my order is undeliverable or returned to sender?
If your parcel is undeliverable or returned to sender due to an incorrect address, incomplete address, failure to collect, or inability to deliver, we may contact you to arrange redelivery. Additional shipping charges may apply.
What if my order is lost or stolen?
Mirrabooka is not responsible for parcels lost or stolen after Australia Post confirms delivery. Please use your tracking link and contact Australia Post directly for proof of delivery or to open an investigation if needed.
Orders
Why haven't I received my Order Confirmation and Shipping Confirmation email?
You’ll receive an Order Confirmation email from us immediately after placing your order, and a Shipping Confirmation email with tracking once your order has been dispatched. Please check your spam folder and any alternative email addresses you may have used.
Why was my order cancelled?
Mirrabooka takes online fraud seriously and may cancel high-risk orders or request verification for medium-risk orders. To avoid any issues, please place your order from within Australia and avoid using VPNs, proxies or Tor.
Are your scoops dishwasher safe and recyclable?
Our scoops are dishwasher safe and fully recyclable in kerbside recycling bins.
What if I've misplaced my scoop?
We don't ship replacements for misplaced scoops.
If you've misplaced your scoop, use 4 level metric tablespoons (tbsp) for a single serving of Mirrabooka (30g) or use kitchen scales for accuracy.
Returns
Can I return my unopened pouch?
Mirrabooka is a consumable food product, returns are only accepted under specific conditions.
To be eligible for a return:
- You must contact us within 48 hours of delivery
- The product must be unopened
- The tamper-evident seal must be intact
- The product must be in new, resalable condition
This ensures all returned products remain safe and suitable for resale.
How do I request a return for my unopened pouch?
Before requesting a return, please ensure that your pouch is unopened with the tamper-evident seal intact, is in new, resalable condition, and was delivered to you within the past 48 hours.
Contact us at orders@mirrabookaprotein.com with your order number.
If your return meets our returns criteria and is approved, we will provide return instructions. Approved returns must be sent back promptly as instructed.
What happens after my return is received?
Once your unopened pouch has been received and inspected, eligible items may be refunded or exchanged. Non-compliant returns may be rejected and either returned to you at your expense or disposed of.
Refunds are issued to the original payment method. Original shipping fees won’t be refunded. Please allow up to 5 business days after your refund has been approved for funds to appear in your account, depending on your payment provider or bank.
Can I return my unopened pouch if I've ordered the wrong flavour or changed my mind?
If you've ordered the wrong flavour or changed your mind, returns and exchanges for an unopened pouch are still subject to the same returns conditions above.
What is not eligible for returns?
Opened products cannot be returned for change of mind or the product not meeting individual taste preferences or not meeting personal expectations.
Products that are opened, show signs of use, damage, or tampering with are not eligible for returns under change of mind. This policy does not affect any rights under Australian Consumer Law.
Do I have to pay for return shipping costs?
Return shipping costs are the responsibility of the customer.
Rewards
How can I earn reward points?
Our Rewards Program lets you earn points on eligible purchases to use on future orders and can only be earned and redeemed while logged into your Mirrabooka account.
Reward points are added to your account automatically after your order is processed.
How do I redeem reward points?
Redeem your points for future rewards on your orders. As your points accumulate, you can unlock greater value.
When you're ready to place your next order:
1. Log in to your Mirrabooka account.
2. Add your items to cart.
3. Open the green Rewards widget on the bottom-left corner of our online store.
4. Use the slider to choose how reward many points to redeem.
5. Click Redeem.
6. Click Apply Coupon Now.
7. Your reward will be applied at checkout.
Do reward points expire?
Reward points expire 12 months after they are earned.
Do reward coupons expire?
Reward coupons expire 7 days after they are generated.
Unused reward coupons will automatically expire once the expiry period has passed, and cannot be reinstated after they have expired.
How many reward coupons can you redeem per order?
Only one reward coupon can be redeemed per order and must be applied during checkout.
Can I apply a reward coupon to my order after it has been placed?
Reward coupons cannot be applied to an order after it has already been placed.
Are reward points redeemable for cash?
Reward points and reward coupons are not redeemable for cash, credit, gift cards, or cash equivalents.
Can I keep my reward points from a returned, refunded or cancelled order?
If your order is returned, refunded, or cancelled, any reward points earned from that purchase may be deducted from your account.
Are there any other reward program terms?
Mirrabooka reserves the right to:
- Change how points are earned.
- Adjust coupon redemption values.
- Update expiry periods.
- Modify, suspend, or end the Rewards Program at any time without notice.
Mirrabooka reserves the right to cancel reward points, reward coupons, or accounts where abuse, fraud, manipulation, or misuse of our Rewards Program is suspected.
All decisions regarding the Rewards Program, including eligibility, point balances, coupon validity, and redemption rules, are made at the sole discretion of Mirrabooka.
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