We aim to ship all orders placed before 4pm AEST on the same day.
Due to increased parcel shipment volume Australia Post is currently experiencing congestion and delays to every region of the country.
If you require your protein quickly, please select the Express Post shipping option at the checkout.
Please be aware, Express Post does not guarantee you will get your order in 2-3 business days - Express Post only means "faster than regular post".
We can not guarantee an order will be delivered by a certain date.
To track your order please click the tracking link in the email sent to the email address you provided with your order.
Once your order has been shipped, we do not have any further information about your delivery than you have through the link provided.
As per our Refund Policy, we do not offer refunds for change of mind where the reason is slow shipping.
We do everything we can to ship your orders as fast as possible, unfortunately Australia Post is outside of our control.
We appreciate your patience and understanding through this time.
SHIPPING INFORMATION
Mirrabooka Protein ships with Australia Post- Australia's largest delivery provider.
We provide free standard shipping (Parcel Post) on all orders.
If you require faster delivery, please select the Express Post shipping method at the checkout. Please note Express Post does not guarantee 'next day' delivery.
Australia post tracking is provided for all shipments.
Please see the below chart for shipping costs as well as estimated delivery times.
| Delivery Method | Delivery Time | Price |
| Standard Shipping (Parcel Post) | 2-14 business days | Free |
| Express Post 1kg total | 1-7 business days | $5.00 |
| Express Post 2-2.5kg total | 1-7 business days | $10.00 |
| Express Post 3-5kg total | 1-7 business days | $15.00 |
| Express Post 6-10kg total | 1-7 business days | $25.00 |
| Express Post 11-19kg total | 1-7 business days | $40.00 |
| Express Post 20-25kg total | 1-7 business days | $50.00 |
SHIPPING POLICY
Mirrabooka Protein maintains ownership and responsibility of shipments up until the moment the shipment has been delivered to the address you, the customer, provided on the original order, when all of the following conditions are satisfied:
- You must provide a correct, complete, current postal address as deemed acceptable by Australia Post.
- You must not change the address once the order has been shipped.
- You, or someone at the address provided must be available to receive delivery.
Once the item has been delivered successfully by Australia Post to the address provided the ownership and responsibility for the product(s) transfers to you, the customer.
Mirrabooka Protein is not responsible for lost or stolen items once delivery has been successfully completed. If you think you have a lost or stolen delivery, please contact Australia Post.
ORDER TRACKING
Australia Post provides a direct link to track your order on their website.
Mirrabooka Protein emails you this link in your shipment notification email, titled "A shipment from order # is on the way".
To track your order, click the link provided in this email.
Mirrabooka Protein does not have any additional tracking information.
Australia Post will also provide you with text message and email updates regarding your delivery.
It is your responsibility to provide a correct email address and mobile phone number so that you can be informed of the progress of your delivery.
It is your responsibility to check your emails and text messages to ensure you are available to receive delivery.
MULTIPLE ITEM ORDERS
For multiple item orders, we may ship your items separately.
In this case you will receive separate shipping notification emails for each separate shipment.
Each email contains the unique link to track one shipment.
It is common for separate shipments to ship on the same day and be delivered on different days.
If you receive a part shipment of your order (an incomplete shipment), please check the packing slip provided with the delivery. The packing slip will show only the product(s) in that shipment.
If there are items from your order missing from the packing slip (and from the delivery), you will be receiving separate shipments.
To track the remainder of your order, please check your email inbox for multiple shipment notification emails, and click the tracking links provided.
Mirrabooka Protein does not have any additional tracking information.
LATE DELIVERIES
The delivery timeframes listed above are an estimate provided by Australia Post, not a guarantee.
Mirrabooka Protein can not provide guaranteed delivery dates.
If you require faster than normal delivery, please select the Express Post shipping method at the checkout. Please note Express Post does not guarantee 'next day' delivery.
To track your delivery, please click the link provided in your shipment notification email.
This link will take you to the Australia Post tracking information page exclusively for your shipment.
Australia Post provides all the available information on your shipment on this page, including an expected delivery time frame.
Mirrabooka Protein does not have any additional tracking information.
If your shipment is late, or your are worried it has gone missing, or tracking information on the Australia Post page has not updated in several days; you may lodge a customer enquiry with Australia Post.
This is the first step that can be taken to get more information and often results in tracking being updated and the order being delivered shortly after.
Mirrabooka Protein does not have any additional tracking information.
If your tracking has not updated or your shipment has not been delivered 48 hours after you have lodged a customer enquiry with Australia Post, then you may contact Mirrabooka Protein by email.
We will assess the situation and may decide to send a replacement shipment at our discretion.
INCORRECT OR INCOMPLETE ADDRESSES
Australia Post has a computer database with precise address information for every address in the Australia Post network.
If you provide an incorrect or incomplete address that does not match the Australia Post database address, Australia Post drivers may refuse to attempt to deliver the shipment.
It is your responsibility to provide the correct delivery address at the time of placing your order.
Australia Post will not accept special delivery instructions such as "leave next to the front door" or "deliver to the rear of the house".
Please ensure you provide the correct suburb. For example, if you live in Manly, do not enter the suburb as 'Sydney'.
Mirrabooka Protein is not responsible for correcting your provided delivery address.
If you have not received your delivery, please click the link provided in your shipment notification email.
If Australia Post is unable to deliver your shipment due to incorrect or incomplete address, they may return your shipment to the nearest Local Post Office for you to pick up. Australia Post do not redeliver.
In the event a shipment is awaiting collection at a local post office, it is the customers responsibility to pick it up.
CHANGE OF ADDRESS
You may change your address before your order has been shipped.
Once you receive your shipping notification email, your address can no longer be changed by Mirrabooka Protein.
You may contact Australia Post to redirect a shipment (change of address).
Once you contact Australia Post to redirect a shipment (change of address) the item is considered 'delivered in full' by Mirrabooka Protein.
Mirrabooka Protein is responsible for safe delivery of your order to your original delivery address.
Ownership, responsibility and any further shipping charges transfer to you, the customer, when you redirect a shipment with Australia Post.
To read the Mirrabooka Protein Refunds and Returns policy please click here.
Mirrabooka Protein reserves the right to update this Shipping Policy at any time.