Shipping
Free Shipping
We offer free standard shipping on every online order, Australia-wide.
Express Shipping
Mirrabooka offers Express shipping as an optional checkout upgrade; rates are shown at checkout.
Express orders are shipped via Australia Post Express Post.
Dispatch Timeframes
Most orders are dispatched within 1 business day via Australia Post.
Estimated Delivery Timeframes
Estimated delivery timeframes are from date of dispatch. Actual delivery dates may vary depending on location and selected shipping method.
Standard Shipping (Australia Post Regular Post)
- Metro (Capital Cities): 3 - 5 business days
- Regional Areas: 3 - 8 business days
- Remote Areas: Up to 12 business days
Express Shipping (Australia Post Express Post)
- Metro (Capital Cities): 2 - 3 business days
- Regional Areas: 2 - 5 business days
- Remote Areas: Up to 7 business days
International Shipping
Mirrabooka only ships Australia-wide.
Change of Shipping Address
If your order hasn’t been shipped, contact us at orders@mirrabookaprotein.com.
Once you have received a Shipping Confirmation email with tracking details, the order is already in transit and we cannot make further changes.
If your order has already been shipped, contact Australia Post to attempt a parcel redirection.
Order Tracking
When your order has been shipped, you will receive a Shipping Confirmation email with your Australia Post tracking link.
Incorrect or Incomplete Addresses
Please check your shipping details carefully at checkout. We’re not responsible for errors entered, and incorrect or incomplete addresses may cause delays, failed delivery, or return to sender.
Special Delivery Instructions
Any special delivery instructions provided at checkout, including requests to leave a parcel in a particular location, are passed on to Australia Post but cannot be guaranteed.
Orders Containing Multiple Items
Multiple-item orders may be shipped in separate parcels via Australia Post, so they may arrive on different days.
Delayed or Late deliveries
We are unable to guarantee delivery dates. If your parcel is delayed or late, please lodge an enquiry with Australia Post.
Shipping to Australia Post Parcel Lockers
You can ship your order to a free Australia Post Parcel Locker for 24/7 collection.
Shipping to Australia Post Parcel Collect
You can ship your order to a free Australia Post Parcel Collect address at your nearest Post Office, allowing up to 10 business days for collection.
Unattended Deliveries
If no one’s home, Australia Post will decide whether it’s safe to leave your parcel. If not, it will be taken to your nearest Post Office for collection. For future orders, we recommend using a Parcel Locker.
Orders Awaiting Collection
Please collect your order from your local Post Office as soon as possible using your tracking number. If you’re not available, ask someone to collect it on your behalf.
Undeliverable or Returned Parcels
If a parcel is undeliverable or returned to sender due to an incorrect address, incomplete address, failure to collect, or inability to deliver, we may contact you to arrange redelivery. Additional shipping charges may apply.
Lost or Stolen Deliveries
We’re not responsible for parcels lost or stolen after Australia Post confirms delivery. Please use your tracking link and contact Australia Post directly if proof of delivery or an investigation is needed.
Got any more questions or need help?
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