Privacy policy

Privacy Policy

This Privacy Policy outlines how Mirrabooka Protein ("we", "us", or "our") collects, uses, stores, and protects your personal information when you visit or make a purchase from mirrabookaprotein.com (the "Site").

1. What We Collect

We collect personal information when you visit our website, place an order, subscribe to our emails, or interact with us online. This may include:

  • Your name, email address, phone number, and shipping address
  • Billing and payment details (processed securely via Shopify or third-party gateways)
  • Order history and customer service interactions
  • Device, browser, and usage data via cookies and tracking technologies

2. How We Use Your Information

We use your information to:

  • Fulfil and manage your orders
  • Communicate with you about your purchase or account
  • Send product updates, newsletters, or promotions (only if you opt in)
  • Improve our website and advertising through analytics and retargeting

3. Third-Party Services

We share limited personal data with trusted third parties who help us operate our business. This includes:

  • Shopify – for website hosting and checkout.
    View their privacy policy here: Shopify Privacy Policy
  • Google – for analytics, advertising, and performance tracking.
    View their policy here: Google Privacy Policy
  • Meta (Facebook & Instagram) – for advertising and retargeting.
    View their policy here: Meta Privacy Policy

These providers may store and process data outside Australia but are required to handle your data in accordance with privacy laws.

4. Cookies & Tracking

We use cookies and tracking technologies (like Meta Pixel and Google Analytics) to understand how visitors interact with our site, improve your browsing experience, and serve more relevant ads. You can disable cookies in your browser settings at any time.

5. Data Security

Your data is securely stored using Shopify’s infrastructure, which includes safeguards against loss, misuse, and unauthorised access. We only keep your personal information as long as necessary to fulfil its purpose.

6. Access & Correction

You may request access to the personal information we hold about you, and ask to correct it if inaccurate. Contact us any time at support@mirrabookaprotein.com.

7. Australian Privacy Compliance

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Mirrabooka only sells and ships to Australian addresses.

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Mirrabooka Protein
Email: support@mirrabookaprotein.com

This policy may be updated occasionally. Last updated: May 2025.