Welcome to your new favourite protein powder, Mirrabooka Protein.

The following questions in this FAQ section will help you choose which protein flavour and size is right for your needs.

It will only take a minute of your time to read and decide.

Start below with 'Who am I purchasing for?'

I am ordering for myself.
Great! Consider your taste preferences and how much protein you need to consume daily and monthly.

I am ordering for someone else. 
Excellent! Consider their unique taste preferences and how much protein they need to consume daily and monthly.

I am ordering for multiple people.
Fantastic! Consider each of their unique taste preferences and how much protein in total everyone needs to consume daily and monthly. You might need to order multiple flavours and jar sizes to accommodate for everyone.

I (or the persons I am ordering for) prefer unsweetened, unflavoured protein.
Great! Try our unflavoured and unsweetened Natural flavour variant. Our Natural flavour variant has a distinct green colour bar along the bottom of the label.

I (or the persons I am ordering for) will make protein shakes in a shaker bottle.
Excellent! Each of our flavoured variants will be perfect for making protein shakes with water, milk or milk substitutes. Choose from delicious Vanilla, Chocolate or Cafe Latte flavours.

I (or the persons I am ordering for) will make protein smoothies in a blender with lots of other ingredients.
Outstanding! 
If your smoothies contain a lot of fruit, try our unsweetened Natural flavour.
If you want to add a bit of flavour to your smoothies, try our delicious Vanilla or Chocolate flavours.
And if you want to add a little real coffee kick to your smoothies, try our delicious Cafe Latte flavour variant.

It is not uncommon to order multiple flavours. For example, one Natural flavour for your protein smoothies and one Chocolate flavour for your protein shakes.

If you are ordering for multiple people, you might need to order more than one flavour to cover everyones dietary needs and flavour preferences.

I (or the persons I am ordering for), only need one serving per day.
Try our 1kg for or 2.5kg jars.

I (or the persons I am ordering for), need multiple servings per day. 
Try our 2.5kg size jar.

I (or the persons I am ordering for), need multiple servings per day, every day, consistently.
Try one or more of our 2.5kg jars, or our 5kg tub.

Notes:
We suggest ordering the jar size which you can consume within 2-3 months, then reorder.

Many people order multiple jar sizes. For example, one 2.5kg jar for home and one 1kg jar to take to work.

That's great!
Click on the Grass Fed Whey menu item at the top of the page, select a flavour, select a size for each jar you need to order, then proceed through the checkout.

Once you have completed your order, you will receive a series of emails confirming your order and providing your link to track your order.

Please note: Our Grass Fed Whey protein is a food product and can not be returned for change of mind if you open the jar.

If you are still uncertain about trying a flavour, we recommend selecting the smaller 1kg jar to try it, then increase your jar size on your following order.

Your protein will have a minimum 6 month best before date- typically 8+ months. We suggest ordering a container size that you can consume within 2-3 months, then reorder.

We hope you enjoy your MIrrabooka Protein as much as we do!

We provide a minimum of 6 months best before date on our Grass Fed Whey and it typically ranges between 8-12 months. 

We don't add preservatives or highly processed filler ingredients like other brands do to extend the shelf life of our products.

Think of Grass Fed Whey as fresh and natural, not short dated. E.g. fresh, pure fruit juice has a short best before date, whereas cordial bottles have a long shelf life becuase they are highly processed.

Also, 1kg jars typically last our customers 2 to 3 weeks at 2 servings per day (33 servings). Our heavy users go through 1kg jars in a week.

If you are concerned you will still have protein left in 6 months, it means you are consuming less than 1 serving PER WEEK, which is of no nutritional value whatsoever.

Use our Protein Calculator to find out how much protein you need everyday.

Also, our whey protein has a 'best before' date.

You can actually consume the protein after the best before date passes, at your own discretion (look, smell and taste it first).

Yes, all Mirrabooka Protein jars contain a scoop inside.

One full level scoop holds 30g of protein, which is the recommended serving.

The scoop is placed on top of the powder before the cap is sealed.

If you receive your jar and can not see the scoop, it may have settled below the surface during shipping. 

Mirrabooka Organic Super Greens jars also contain a single serving scoop, which holds 10g of greens powder.

The amount of protein you require per serving and per day depends on several factors, including your weight, your frequency and intensity of exercise and your primary body composition goal.
We have created a free protein calculator so that you can find out what amount of protein is optimal for you.

Yes, Mirrabooka Protein is undenatured. Mirrabooka Protein is carefully sourced, processed and handled to prevent the protein and fragile protein fractions breaking down during processing and handling (denaturing).
This preserves the protein structure and bio-availability, so that the beneficial macro and micro nutrients are broken down and absorbed in your digestive system.

Yes, Mirrabooka Protein comes from growth hormone free cows.

Our Natural Whey Protein is pure, unflavoured whey protein powder. It does not contain any added flavour or sweetener.

All whey protein comes from cow's milk; milk solids are separated first for cheesemaking, leaving liquid whey which is then dried to make whey powder.

Our grass fed whey protein is a 'WPC' (whey protein concentrate). Undenatured WPC has the least processing of all whey proteins, preserving the protein structure and bio-availability, so that the beneficial macro and micro nutrients are broken down and absorbed in your digestive system.Our Grass Fed Whey is a Product of Australia. WPI proteins are imported.

Our grass fed whey protein is many things- all natural, undenatured, single origin, Australian, rBGH free, antibiotic free, heavy metals tested- but it is not certified organic. 

No, we currently do not supply a whey protein isolate. All WPI products are imported (not manufactured in Australia) and there are global supply issues.
Australian dairy has some of the best standards and quality in the world.

Yes, skim milk is an excellent choice of beverage to mix with your protein.
Our protein tastes great when mixed with water, skim and full cream milk, or milk alternatives such as almond milk.

Mirrabooka Protein is cold soluble, meaning it dissolves in cool to cold liquids.
To serve hot:
Shake, mix or blend Mirrabooka Protein into a cold liquid, then heat.
Try adding Mirrabooka Protein to your pancake mix or oats (porridge), so you can have a protein centric hot breakfast.

Our Grass Fed Whey protein is a good source of calcium from a natural food. It contains on average 425mg of calcium per 100g, or 127.5mg per 30g serving.
Have you tried our protein calculator? It will help you to work out the optimal amount of protein for you to consume per day and per serving, so you can meet your daily calcium intake goal.

Our flavoured protein powders contain a small amount of organic stevia leaf extract (stevia rebaudioside) from the stevia rebaudiana plant (our Natural Protein flavour option is unflavoured and unsweetened).
There is a difference between an ingredient being extracted vs highly processed;
Highly processed means something that has been added to and transformed so that it is unrecognisable from its original state. Consumer grade stevia available for purchase in the supermarket is highly processed (it contains mostly other ingredients).
Extraction is the removal of the active ingredient. Our organic stevia leaf extract is extracted.
We use a tiny amount of organic stevia leaf extract to make a higher purity protein powder, so you can get the most nutrition out of every serving, so you can achieve your health and athletic goals faster.

The best before label is located underneath the container.
Mirrabooka Protein has a 'best before' date, not an 'expiry date'.
This means that under ideal conditions, if you were not able to finish your jar of protein before the best before date you may continue to consume it- using your own discretion.

We do not sell Mirrabooka Protein in sample sizes. Our smallest size is our 1kg jar which contains approximately 33 standard servings.

Yes, Mirrabooka Protein comes complete with a scoop inside the container.
One level scoop holds 30g of protein.
The scoop can be found just under the jar cap. Sometimes scoops can settle below the surface of the protein during transportation.
If in the rare event your protein jar does not come with a scoop, please reach out to us by the form below and we will ship you a new one ASAP!

Mirrabooka Organic Super Greens have a pH of between 7 and 8. It is a slightly alkaline, natural source of nutrients, so you can achieve your health and athletic goals faster.

Mirrabooka Grass Fed Whey Protein does NOT contain any casein- our protein is 100% whey protein.

FYI- Milk contains two types of protein: casein and whey protein. Casein is a slow release protein; meaning it takes much longer to digest than whey protein. Some people do not tolerate casein well.
Whey protein is fast release protein; it is digested quickly. 

Mirrabooka Grass Fed Whey Protein is 100% whey protein. 

Mirrabooka Grass Fed Whey Protein flavours have a sodium content between 108mg and 111mg per 30g serving. This is 5.5% of the recommended daily sodium intake for adults.

The sodium is naturally occurring- not an added ingredient.

The Australian government recommends adults eat around 2,000 mg of sodium per day (equivalent to about 5,000 mg or 5 g of salt or 1 teaspoon). 

No. Mirrabooka protein, or any Mirrabooka products, do not contain any preservatives. 

The Cafe Latte flavour variant of our Grass Fed Whey contains real instant specialty coffee made from 100% Arabica coffee beans.

Yes, it naturally contains caffeine from the real coffee- 45mg per 30g serving, which is less than a single espresso shot.

We do NOT add caffeine as an isolated ingredient to our products.

Our whey protein is ultra filtered; the liquid whey is separated from the milk solids using a filter, not enzymes or rennet.

There are no gelatin, pork or alcohol ingredients in our whey protein.

Our whey protein is not certified Halal, which may be necessary for your special requirements.

Please use your own discretion to determine if our whey protein is right for your dietary requirements.

Mirrabooka Protein product labels (and all protein powders in Australia) carry a mandatory statement 'this product is not recommended for pregnant women'. (As required by Food Standards Australia.)
That being said, our whey protein contains 'clean ingredients'- no stimulants or chemicals are added.
Your health professional will be able to determine if our whey protein is right for you during your pregnancy.

Yes, Mirrabooka Protein is safe to consume when breastfeeding.

Our flavoured Grass Fed Whey variants contain a small amount of organic stevia leaf extract as a natural sweetener.

Stevia is a low-glycemic sweetener and should have no effect on a person's blood sugar levels.

Our Natural flavour variant contains no sweetener whatsoever.

We keep our products as clean and natural as possible, with minimal ingredients!

Our protein contains around 2g of sugar per 30g serving (it varies slightly depending on the flavour). The sugar is mostly lactose which naturally occurs in the protein from the milk.

We also have reviews from customers who live with diabetes and enjoy Mirrabooka Protein!

Yes, Mirrabooka Protein is gluten free.

Yes, our Grass Fed Whey Protein contains a small amount of lactose (2g) per serving.
Lactose is a type of sugar naturally occurring in milk, to which some people are lactose intolerant.
If you are diagnosed lactose intolerant, this product may not be right for you.
Please use your own discretion.

Our Grass Fed Whey does not contain peanut or tree nuts.
We do not produce peanut or tree nut products in our facility.

No, our Grass fed Whey does not contain soy lecithin.

Our Grass Fed Whey does contain a trace amount of sunflower lecithin.

Trace amounts of lecithin are added by the dairy during processing to assist with mixability.

Our Grass Fed Whey contains a trace amount of sunflower lecithin.

Lecithin is added during processing by the dairy to assist with mixability.

Our Grass Fed Whey Protein comes from full cream Australian cow's milk.

Mirrabooka Protein is natural, pure and has the absolute minimum number and quantity of added ingredients.

There are five FODMAPs associated with triggering IBS (fructose, fructans, galactans, polyols and lactose) which are commonly added ingredients in highly processed foods and highly processed protein powders.

While Mirrabooka protein doesn't contain four out of the five, it does contain around 2g per 30g serving of lactose, which is naturally occurring from the milk.

Whether Mirrabooka Protein is suitable for you depends on your experience with what triggers your IBS symptoms and how sensitive you are to lactose in everything you eat.

Please use your own discretion when deciding whether Mirrabooka Protein is right for you and your special dietary requirements.

Mirrabooka Protein product labels (and all protein powder labels in Australia) carry a mandatory statement 'this product is not recommended for children under 16 years’. (As required by Food Standards Australia)
Mirrabooka Protein is made using the highest quality natural ingredients.
Follow advice given by your child's health professional and use your own discretion.
Note: If you choose to add protein to your child's smoothie; consider your child's weight in comparison to an adult's weight when deciding on an appropriate serving size.

Yes! Mirrabooka Protein's Grass Fed Whey protein is ideally suited for post bariatric surgery dietary requirements.

Each serving contains on average 24g of protein, 2g of carbs and no added sugar.

This will help you with your post surgery daily nutritional goals of limiting your amount of carbohydrates, while consuming sufficient amounts of protein.

The protein will support healing, growth and building muscle.

We offer Free Standard Shipping on all orders.

There is no minimum spend to receive free standard shipping.

We ship with Australia Post Parcel Post, so you can get the best tracking notifications and updates as to the progress of your delivery.

Yes. We offer Express Shipping as an optional upgrade at the checkout.

We use with Australia Post Express Post for express shipping.

Pricing for Express Shipping are as follows:
1kg - $5
2-2.5kg - $10
3-5kg - $15

*Please note that Mirrabooka Protein is based in Torquay, Victoria. This is outside of the Australia Post 'Guaranteed Next Day Delivery Network'. Express Post orders may take 2 business days or more to arrive, depending on your distance from Torquay, Victoria.

We understand that you need your protein ASAP, so you can avoid running out and having to go without.

With your needs in mind, we aim to ship all orders received before 3pm AEST (Melb/Sydney time) on the same day.

*For WA customers: We are two hours ahead in Victoria, so we aim to ship wholesale orders received by 1pm WA time on the same day. 

Orders received after 3pm AEDT will be shipped by the next business day.

We ship orders via Australia Post Parcel Post. Australia Post will provide you with up to date tracking and delivery notifications to your email and/or mobile.

Australia Post delivery times are typically 2-4 business days for Vic/NSW/SA and 3-7 business days for QLD, WA and the NT.

Currently Mirrabooka Protein only ships to Australian addresses within the Australia Post network.
We do not currently ship to New Zealand, ASIA, the United States, the UK, Europe etc.

Rest assured! Your order contains multiple items which were shipped separately.

With Australia Post it is not uncommon for multiple shipments to arrive on different days.

Please check your email inbox for shipping and tracking notifications.

The ingredients list for each of our products and flavour variants is located in the Ingredients tab located on the product page. 

Our payments system has automated fraud prevention which aims to prevent you, our valued customer, from unauthorised transactions.

Occasionally our system flags the payment in an order as being High Risk of fraud.

Following our fraud prevention policy, we cancel any orders with a risk of fraud and refund the full purchase amount to the original payment method.

Protecting you; our valued customer; from fraud is of the utmost importance to us.

Sometimes good people get flagged by the system and we are forced to cancel an authorised payment.

If you believe this was an error on behalf of our system, you are welcome to place another order with us.

Please note that if our system flags any future orders as being potentially fraudulent, we will follow procedure and cancel the order immediately, or may request a current form of Australian photo ID to verify the authenticity of your order.

IMPORTANT! Please ensure you are not using a  'web proxy' - a VPN - with an IP address outside of Australia when placing your order, as this may trigger the fraud prevention system.

We have created a 90 second video demonstrating how to redeem Mirrabooka reward points.

Click here to view the demonstration.